Rights and Responsibilities
Patient Rights and Responsibilities
All CASA Mental Health patients have the right to:
- Understand your diagnoses and care options. You have the right to know your diagnoses, your treatment plan, any possible risks and different options.
- Participate in your treatment. You have the right to ask questions, be heard and receive clear, understandable responses.
- Be treated with dignity and respect. CASA staff welcome you as an individual with your own experiences, history, beliefs and values. You have the right to ask for accommodations during your treatment.
- Privacy and confidentiality. Your personal and health information is protected under Alberta law. You have the right to access your health information and request changes.
- Express a concern or complaint. You have the right to feel safe, heard and supported.
All CASA Mental Health patients have the responsibility to:
- Treat others with respect. This means treating both CASA staff and other CASA patients kindly and with patience and understanding.
- Work with your therapist as best you can, and set goals together with your therapist and caregiver.
- Keep yourself and others safe by respecting CASA rules.
Guardian and Caregiver
Rights and Responsibilities
All guardians and caregivers of a child or youth coming to CASA Mental Health have a right to:
- Be informed about your child’s treatment, safety and any significant changes.
- Participate in decisions about your child’s treatment and ask for accommodations.
- Ask questions and be listened to in a clear, understandable and respectful manner.
- Provide feedback, express a concern or complaint safely, be listened to and supported.
- Request support or advocacy during your child’s treatment.
All guardians and caregivers of a child or youth coming to CASA Mental Health have a responsibility to:
- Participate in your child’s care and treatment according to their treatment plan.
- Support your child’s participation in their treatment.
- Treat CASA staff and other patients with respect, including during visits, groups, phone calls and other communication. Contribute to a safe care environment.
- Participate in discharge planning as your child leaves CASA.
- Inform CASA of any safety concerns including emergency department visits, hospitalizations or any treatment from outside of CASA medical or therapy providers.
- Plan for your child and any siblings to have care covered immediately before and after your scheduled appointment or program hours.
- Provide accurate contact, family, legal and health information, notifying CASA of any changes as soon as possible.
- Ensure you, or a designated contact, can be reached in the event of an emergency.
Patients may be deemed mature minors. Mature minors are individuals under the age of 18 who have been assessed by a clinician and determined to be able to understand the nature and consequences of the service or treatment being provided, and provide informed, voluntary consent.
Learn more about mature minors:
