Rights and Responsibilities
Patient Rights and Responsibilities
All CASA Mental Health patients have the right to:
- Be treated with respect. This means CASA staff should welcome you as an individual with your own history, beliefs and values. All staff should treat you kindly and professionally in every encounter you have with them.
- Be informed about and participate in your treatment. You have the right to know what your treatment plan is, what the timeline is and any possible risks to your treatment.
- Feel safe in a non-judgemental environment. If you don’t feel safe, please talk to your therapist.
- Ask questions and receive thoughtful, respectful answers.
- Be heard and listened to if you have concerns.
- Receive safe and high-quality care.
All CASA Mental Health patients have the responsibility to:
- Treat others with respect. This means treating both CASA staff and other CASA patients kindly and with patience and understanding.
- Work with your therapist as best you can, and set goals together with your therapist and caregiver.
- Keep yourself and others safe by respecting CASA rules.
Caregiver Rights and Responsibilities
All caregivers of a child or youth coming to CASA Mental Health have a right to:
- Be treated with respect.
- Participate in decisions concerning your child’s treatment.
- Ask questions and be informed about your child’s treatment.
- The privacy and confidentiality of your personal information.
- Advocate for your child.
- Receive safe and high-quality care.
All caregivers of a child or youth coming to CASA Mental Health have a responsibility to:
- Treat CASA staff with respect.
- Participate in the care and treatment of your child according to their treatment plan.
- Treat yourself kindly and practice self-care.
- Help CASA provide timely care to all of our patients by providing two days of notice if you can’t make your appointment.
- Ensure you are able to care for your child and their siblings immediately before and after scheduled appointment or program hours.
